Reference

How We Handle Your Data and Account

This page explains how tjeet manages your personal information, your rights over that data, and how you can reach us about policy questions.

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tjeet How We Handle Your Data and Account
DATA AND SECURITY HANDLING

How We Protect What You Share With Us

We take a layered approach to keeping your account and personal data secure. From the moment you open an account through bKash, Nagad or Rocket to every withdrawal you process, multiple safeguards sit between your information and any outside access. Here is what that looks like in practice across six areas that matter to you.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. Whether you are on mobile data in Dhaka or home Wi-Fi, your session data and payment details travel through an encrypted tunnel that blocks interception by third parties.

Cookie Management

We use cookies strictly for session handling, fraud prevention and remembering your preferences. No advertising trackers from outside networks are loaded.

Account Verification

Before processing any withdrawal to bKash, Nagad or Rocket, we verify your identity against the details you registered. This step protects you from unauthorised access. Verification documents are stored in an isolated environment separate from general account data.

Data Retention Rules

We keep transaction and identity records only while your account is active or where regulation requires longer storage. Once you request deletion and we confirm no outstanding obligations, personal data is purged from active systems within the timeframe we communicate…

Access Control

Your account is protected by credentials you set plus optional verification steps. If you lose access to your registered phone number or email, our support team walks you through a recovery process that confirms your identity before restoring access to…

Change Requests

You can ask us to correct, export or delete your personal data at any time. Submit the request through live chat or email, referencing your account ID. We confirm receipt and give you a timeline.

POLICY CONTACT PATHS

Reach Us About Legal and Data Questions

If you have a question about how we use your data, want to request account deletion, or need clarity on regional eligibility, these are the channels open to you. We aim to respond within a reasonable window and treat every policy enquiry with the same priority as a payment issue.

Team online

Live Chat

Available directly from the lobby or any page footer. Raise a legal or data query and ask to be routed to the policy team. You will receive a reference number for tracking. Chat works on mobile and desktop browsers without any extra app.

Email Support

Send your request to our support address with the subject line referencing your account ID. Attach any relevant screenshots or transaction references from bKash, Nagad or Rocket if the query involves payment data. Expect a written response you can keep for your records.

Account Settings

Inside your account panel, you can adjust communication preferences, download a summary of stored personal data, or submit a formal deletion request. Changes to notification settings take effect immediately. Data requests are processed and confirmed via your registered email.

Common Questions About Our Policies

These are the questions we receive most often from account holders in Bangladesh regarding data, access rights, regional eligibility and how to get in touch about policy matters. Each answer gives you the practical steps or the reasoning behind our approach.

We collect your name, phone number, email address, and the payment method details you use — typically your bKash, Nagad or Rocket wallet reference. We also log device type and IP address for security. Nothing beyond what is needed to run and protect your account.

Yes. Go to your account settings panel and submit a data export request, or contact support via live chat or email with your account ID. We compile a summary of stored personal and transaction data and send it to your registered email within the timeframe we confirm at the time of request.

Submit a deletion request through live chat, email or the account settings panel. We check for any pending withdrawals or unresolved transactions linked to bKash, Nagad or Rocket. Once clear, we remove personal data from active systems and confirm completion to you in writing.

Absolutely. Whether you can hold an account depends on the legal framework in your jurisdiction. We do not override local restrictions. If regulations in your area prohibit online gaming or betting activity, those rules take precedence and you should not register or use the platform.

Payment references are encrypted at rest and in transit using SSL. Verification documents sit in an isolated storage layer. We never expose full wallet numbers in correspondence or support logs — only the last few digits appear for your own reference during transactions.

We do not sell or trade personal information. Aggregated and anonymised usage data may be shared with analytics partners, but this cannot identify you individually. No outside advertiser receives your name, phone number, wallet ID or transaction history.

Our cookies handle session management, fraud detection and preference memory. We do not load third-party advertising trackers. You can clear or block cookies in your browser settings at any time. Doing so will not lock you out — it just means you will need to log in again on your next visit.

When we update our legal or data policies, we notify active account holders via their registered email or through an in-account message. Changes take effect on the date stated in the notification. Previous versions remain available on request through support.

Inactive accounts are reviewed periodically. If no login or transaction occurs for an extended stretch, we may reach out to your registered contact. Data is retained as long as regulation requires, but you can request early deletion if you know you will not return.

Reach our support team immediately through live chat or email. We freeze withdrawals and review recent session activity tied to your bKash, Nagad or Rocket wallet. After verifying your identity through recovery steps, we restore secure access and advise you on any further action needed.

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