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How tjeet Handles Your Personal Information

At tjeet, your account data and payment details — including anything connected to your bKash, Nagad, or Rocket wallet — are handled with a clear, written policy that tells you exactly what we collect, why we collect it, and who can access it.

Account data stays yoursbKash, Nagad, Rocket details protectedNo data sold to third partiesBangladesh-region context respectedPlain-language policy, no fine-print traps
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tjeet How tjeet Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is used, want to correct information on your account, or need to understand why a specific detail was collected — our support team is the direct path. Whether your concern relates to a bKash deposit record, a Nagad transfer history entry, or your account registration details, we handle privacy queries through the channels below. Response times vary, but we aim to acknowledge every privacy request without unnecessary delay.

Live Chat Support Reach us through the live chat window in your account dashboard. Identify yourself with your registered account email and describe your privacy concern clearly. This is the quickest path for data correction or access requests.
Email Privacy Request Send your request to our support email address shown in the account help section. Include your account username and the specific data point you are asking about — for example, a bKash or Rocket transaction reference you want reviewed or removed.
Account Help Centre The account help section covers common privacy queries — how to update your contact number, how to remove a saved Nagad wallet reference, and how to request a data summary. Start there before escalating to live chat or email.
DATA HANDLING DETAIL

Six Ways We Protect and Manage Your Account Data

Knowing that a platform follows a privacy policy is one thing. Understanding the specific practices behind it is another. Here is how we actually manage your data — from the moment you fund your account with bKash to the point where you request a withdrawal back to your Rocket wallet. These are not aspirational statements. They reflect the operational steps in place across your account lifecycle.

Encrypted Payment Data

Every bKash, Nagad, and Rocket transaction reference is encrypted in transit and at rest. We use SSL across all account pages so the payment details you enter on mobile or desktop are never exposed in plain text during transmission.

Minimal Data Collection

We collect only what we need to operate your account and process payments. If a data point does not serve a clear operational purpose — account verification, payment processing, fraud prevention — we do not ask for it.

Cookie Use and Control

We use session cookies to keep your account logged in and functional cookies to remember your language and wallet preferences. Analytics cookies help us understand how the platform is used.

Data Retention Periods

Account data is retained for as long as your account remains active and for a defined period after closure, in line with the legal requirements of eligible regions.

Third-Party Processor Limits

When your Nagad or Rocket payment is processed, the relevant payment processor receives only the transaction data needed to complete that specific transfer. They are contractually restricted from using your data for any other purpose and cannot share it further.

Your Right to Access and Correct

You can request a summary of the personal data we hold on your account at any time. If any detail is wrong — your phone number, your email, a saved wallet reference — you can ask us to correct it…

Answers to Common Privacy Policy Questions

Below are the questions we hear most often about how tjeet handles personal data. Each answer is specific to this policy — covering your account details, your bKash, Nagad, and Rocket payment records, your rights under this policy, and how to act on them. If your question is not here, our support team can help directly.

We collect your name, email address, phone number, and the payment method you register — such as your bKash or Nagad mobile number. We also record device type and session data. We collect only what is needed to verify your account and process your payments securely.

Yes, but only in encrypted form linked to your account for payment processing purposes. Your bKash or Rocket number is not stored in plain text and is not shared with any party other than the processor handling your specific transaction. You can request its removal after account closure.

No. Your Nagad, bKash, and Rocket transaction history is visible only to you and to tjeet's internal team for account support and fraud prevention purposes. Payment processors see only the reference data for the transaction they are processing — nothing beyond that.

Session cookies keep you logged in and functional cookies save your wallet and language preferences. Analytics cookies are non-identifying. You can block or delete cookies through your mobile or desktop browser settings. Turning off session cookies may affect how your account dashboard loads.

You can submit a data deletion request through live chat or support email. We will process it subject to any legal retention obligations in eligible regions — for example, payment records may need to be kept for a minimum period. We will tell you clearly what can and cannot be deleted and why.

Access is restricted to team members with a specific operational need — account verification staff, payment support, and fraud prevention. General staff do not have access to your wallet numbers or transaction history. Access logs are maintained internally as part of our data security practice.

No. We do not sell, rent, or share your personal data with advertisers or unrelated third parties. Any data sharing is limited to the payment processors — Nagad, bKash, Rocket — and only for the specific transaction they are completing on your behalf.

After account closure, we retain your data for the period required by applicable legal and financial record obligations in eligible regions. Once that period ends, your data is deleted or anonymised. The exact retention period depends on local law where your account was registered.

Contact our support team through live chat or the email address in your account help section. Describe the specific concern — for example, a data field that looks wrong or a transaction record you did not authorise. We will investigate and respond without unnecessary delay.

This policy applies to all account holders accessing tjeet from Bangladesh and other supported eligible regions. Whether you access through mobile using bKash or Rocket, or from a desktop browser, the same data handling rules apply. Access and eligibility remain subject to your local law.

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